Let's not talk about "engaging the consumer." Let's not talk about "maximizing the customer experience." While we're at it, let's avoid a discussion about "interacting with the brand." Let's make it simpler. Let's talk about something else.

Respect. And honesty.

We've lost it. Or maybe we never had it to lose. We still think we can pull the wool over the eyes of our audiences and somehow smooth-talk them into acting. And if we can't smooth-talk them, we'll baffle them with big words and giant promises that are cleverly covered by the legal department with fine print denoted by an asterisk.

People sense it. They know it when they see or hear it. And believe it or not, the principles of Respect and Honesty can even be applied in the most shameful advertising known to man; Direct Mail.

There. I've just given away my secrets. I guess you won't need me now for creative consulting.

(I'm actually holding another couple cards up my sleeve, but really, those two are the Aces.)